Privacy Policy

Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Contact us: Name, email address, phone number, and message content when you fill out our contact forms
• Request estimates: Project details, budget information, and property details
• Schedule consultations: Contact information and appointment preferences
• Subscribe to communications: Email address for newsletters and updates
• Make payments: Payment information and billing details

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• Device information: IP address, browser type, operating system
• Usage data: Pages visited, time spent on site, click patterns
• Cookies: Information collected through cookies and similar technologies

Information from Other Sources

We may receive information about you from other sources, including:

• Referral partners: Information from business partners or affiliates
• Public records: Property ownership and building permit information
• Social media: Information when you interact with us through social platforms

Project-Specific Information

For completed projects, we may collect:

• Before/after photos: With your permission for portfolio use
• Testimonials: Customer reviews and feedback
• Project details: Scope, timeline, and materials used (non-confidential)

We only collect information that is necessary for providing our services and improving your experience.

Providing Services

• Respond to your inquiries and provide customer service
• Schedule consultations and appointments
• Provide quotes and estimates for bathroom remodeling
• Process payments and manage billing
• Communicate about your project status
• Coordinate with subcontractors and suppliers

Website Operations

• Maintain and operate our website
• Ensure website security and prevent fraud
• Monitor website usage and performance
• Diagnose technical issues
• Maintain business records

Marketing and Communications

• Send newsletters and promotional materials (with consent)
• Respond to your requests for information
• Invite you to participate in surveys or reviews
• Update you on company news and service offerings

Business Improvement

• Analyze trends and improve our services
• Develop new products and services
• Personalize your website experience
• Conduct market research and analysis

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processing companies
• Website hosting and maintenance providers
• Email service providers
• Marketing and advertising partners
• Accounting and legal service providers

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before any such transfer and ensure your information remains protected.

Legal and Safety Requirements

We may disclose your information when we believe it's necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to requests from public authorities
• Enforce our terms and conditions
• Protect the rights, property, or safety of our company or others
• Prevent or investigate potential fraud or other illegal activities

With Your Consent

We may share your information in any other way we have disclosed to you, or with your explicit consent.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Technical security: SSL encryption, secure servers, firewalls
• Access controls: Limited access to authorized personnel only
• Data backup: Regular backups to prevent data loss
• Secure payment processing: PCI-compliant payment systems
• Employee training: Regular privacy and security training

Data Retention

We retain your personal information only as long as necessary for the purposes for which it was collected, including:

• Legal and regulatory requirements (typically 7 years for financial records)
• Business purposes (customer relationship management)
• Dispute resolution and legal claims

Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your data
• Portability: Request transfer of your data to another provider
• Objection: Object to certain types of data processing

To exercise any of these rights, please contact us using the information provided below.

What Are Cookies?

Cookies are small data files that are placed on your device when you visit a website. They help websites function properly and provide information to website owners.

Types of Cookies We Use

• Essential cookies: Necessary for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements
• Preference cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings or by using our cookie consent banner. Please note that disabling certain cookies may affect website functionality.

Third-Party Tracking

We may use third-party services that use cookies and similar technologies to:

• Analyze website usage and performance
• Provide targeted advertising
• Measure advertising effectiveness
• Social media integration and sharing

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used before coming to our site. We use this information to improve our website and services.

You can learn about Google Analytics cookies and how to opt-out at Google's privacy policy.

Marketing Communications

You can opt out of marketing communications at any time:

• Click the "unsubscribe" link in any marketing email
• Contact us directly to request removal from marketing lists
• Update your communication preferences in your account settings

Note: You may still receive transactional communications related to your projects or inquiries.

Data Access and Correction

To access, correct, or delete your personal information, please contact us. We will respond to your request within a reasonable timeframe and as required by applicable law.

Do Not Sell My Info

We do not sell your personal information to third parties. We only share information as described in this privacy policy or with your explicit consent.

Website Privacy Settings

• Browser settings to control cookies
• Privacy-focused browser extensions
• Incognito/private browsing modes
• Ad blockers and privacy tools

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Privacy Questions

If you have questions about this privacy policy or our privacy practices, please contact us:

Submitting Requests

To submit a privacy request, please:

• Provide your full name and contact information
• Clearly describe the request you are making
• Include any account information if applicable
• We may need to verify your identity before responding

We will respond to your request within 30 days as required by applicable law.

Policy Updates

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the effective date. We encourage you to review this policy periodically.